F.A.Q

1.
Q/ How can I wash my Monchhichi?

R/ Every genuine Monchhichi model comes with washing intstructions on a sewed label. Sekiguchi recommends a hand washing with cold water (hair- and cloth-dryer should not be used).

2.
Q/ How are the Monchhichi made?

R/ Genuine Monchhichi are made out of synthetic plush and high-quality PVC (without phtalate).

3.
Q/ How old should kids be to play with a Monchhichi?

R/ Please refer to the age grading on the packaging. Genuine Monchhichi products by Sekiguchi are manufactured in strict compliance to the EU toy safety regulation and are subject to yearly quality tests, mandatory for any products suitable for kids above 2 years.

4.
Q/ What to do in case of product defect?

R/ Sekiguchi has been providing Monchhichi all over the world for decades and has never encountered any critical quality issue. However, in the unfortunate case your product would be defected, please liaise directly with the retail where you purchased your item.

5.
Q/ I ordered on-line a Monchhichi figure from an assortement of two and I received the wrong one. How can I chose it?

R/ Monchhichi figures are sold in random assortment via merchant websites. We can only advise you to visit your closest retailer and pick your favourite character.

6.
Q/ I ordered on-line a Monchhichi figure from an assortement of two and I received the wrong one. How can I chose it?

R/ Monchhichi figures are sold in random assortment via merchant websites. We can only advise you to visit your closest retailer and pick your favourite character.

For any other question; please feel free to fill up our contact sheet and send us your remarks.